PonyXpress support
Help & Support
Search how-tos from the published guide, or email support.
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Still stuck? Email Support opens your email app with your question in the message body. Review it and send it yourself; nothing is sent automatically and no ticket is created here. Never include passwords.
Email SupportSupport address: support@ponyxpress.app
Sign-in and mailboxes
PonyXpress is free to use and needs no payment. Create a free account, accept the agreement, then connect Gmail. Your PonyXpress sign-in is managed on the Account page; Google mailbox access is managed separately in Settings.
You can sign in from another browser or device and reach the same workspace. The fictional demo, opted-in local draft recovery, separately passphrase-locked saved reading copies and browser notification permission are device-specific. Saved reading is bounded, read-only and needs a prepared reader and recent online validation; it is not a mailbox backup.
If an account shows Reconnect, open Settings and choose Reconnect. Google may ask you to approve access again.
Gmail and Google Workspace are supported; Workspace administrators can restrict mailbox access. Calendar and Contacts have their own permissions. Scout Ride Ahead needs saved settings, separate inbox-wide consent and configured AI; it is manual unless you opt into a sign-in run. Approving a suggested reply is not sending it.
Talk to your email uses optional read-aloud, typed sessions, short recordings or an explicitly started conversation, with separate permissions and adult cloud-AI eligibility. Conversation mode submits spoken questions when you pause, listens after Scout answers and shows when the microphone is on. It is not an always-on background listener and never sends mail. Mail changes and draft saves still need reviewed confirmation. Natural speech, transcription and selected PDFs can reach OpenAI; device voice is a local alternative. Browser support varies.
Ordinary Gmail is not end-to-end encrypted. Real encrypted messaging is not available yet; the fictional preview offers no encryption or delivery. Read the security boundaries before relying on it.
Use Account for export, reviewed permanent deletion or cleanup retries, even without accepting updated Terms. Disconnect, sign-out and notification withdrawal also remain available. Contact support for failures, correction requests or security concerns; do not email passwords, identity documents or private mailbox contents unnecessarily. No response-time or emergency-monitoring service is promised.
Use the web app on desktop, tablet or phone. Mac and Windows installers are not available yet. See Features and prerequisites or browser and download availability before getting started.
Contact and privacy requests
Support, privacy and security questions: support@ponyxpress.app. For privacy requests we verify account ownership first.